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Privacy Policy

Privacy Policy

https://lvvservices.comis committed to safeguarding your privacy.

Contact us at privacy@ lvvservices.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you or Make a request on the form at the bottom of this page.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data?
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – https://lvvservices.com  

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority (see below) – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;
  • To deliver our products to you.

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;
  • To enable us to delivery your purchases.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners: n/a

Our business partners: n/a

Connected third parties:

  • Server provider – D9 Hosting – D9 Solutions Ltd   Registered in England & Wales. Company Number: 06879688

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children under the age of 16. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

 

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Retail Group.

If you no longer wish to be contacted for marketing purposes, please fill in the form below.

Access to your information and correction, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

Contact Information

privacy@ lvvservices.com

Supervisory Authority

The Information Commissioner’s Office 
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. 44 1625 545 745
e-mail: international.team@ico.org.uk
Website: https://ico.org.uk

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.

Last modification was made May 26th 2018

QUESTIONS/COMMENTS/CONCERNS: If you have any questions about the contents of this page, or simply wish to reach us for any other reason, you may do so by following this link: https://lvvservices.com

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Some reviews from our Satisfied Customers

What a fantastic job
on 10, Nov 2016
Had a couple of dents removed from my black Kuga last week. What a fantastic job and what a nice couple of guys. Easy to deal with, punctual and professional. Will definitely use their services again and would recommend to anyone. Thanks Steve.
Andrew Knight
from Swansea
on 14, Nov 2024
I cannot recommend LVV enough. They have repaired two cars for me today and their work is amazing, you would never know the cars had bumps. Amazing work, I 100% recommend.
Emma
from Newport
on 06, Oct 2023
Great car leather repair of a ripped door panel section. Friendly and efficient service.
Tony
from Radyr, Cardiff
on 08, Dec 2022
Highly recommend this company, fast, efficient and friendly professional service… interior panel and drivers seat done to a very high standard Thank you Steve
Andrew Griffiths
from Blaina
on 02, Dec 2022
Fantastic and friendly service. Will definitely use again
Nigel
from Cardiff
on 21, Jun 2022
Steve and his colleague done a fantastic job on my car I had several dents in the doors and side panels of my car they arrive to my home very professional and Carried out a amazing job , all dents have been removed
Richard
from Cardiff
on 27, Jan 2022
Alloy wheel repair came out and repaired my curbed wheel and what an excellent job they done wouldn't even noticed its been curbed would highly recommend them
Stuart Bullen
from Cardiff
on 26, Jul 2021
Great service!, had a crack on my bumper which now looks good as new. Great value for money and Would highly recommend
Tom
from Cardiff
on 08, Aug 2019
Came to sort out a dent and some scuffed paintwork on my Maserati!! First class job quick and professional can’t see the repair - recommended
Steve Bridgend
from Bridgend
Very happy
on 29, Sep 2017
Very happy with my bumper repair and cost
Dan Malfatti
from Cardiff
Good Value for money
on 09, Feb 2017
Good Value for money
Sue Russell
from Bridgend
Highly recommended.
on 17, Nov 2017
Excellent service! Very professional and easy to deal with. Highly recommended.
Sam Small
from Gowerton Swansea
Excellent job
on 18, Feb 2017
Excellent job, thank you Steve & Carmond very pleased with what you did I definitely use you again and definitely recommend you, once again thanks
Mark Meredith
from Cardiff
Repaired my seat fast
on 22, Nov 2017
Repaired my seat fast with no hassle! Fantastic efficient service, worth the money!
Shannon Horton
from Sarn Bridgend
Brilliant guys!
on 15, Jun 2017
Brilliant guys! thank you so much for making my bump look a lot better! ? 100% recommend
Lauren Davies
from Bridgend
Great work carried out
on 26, Mar 2017
Repaired two alloys for me. Great work carried out, friendly and fun service from the two gents and good value for money. I would definitely recommend.
Dave Williamson
from Cardiff
Repair job was amazing!
on 24, Feb 2017
Great service and came to the house which was a massive bonus! Had a scuffed black alloy, the repair job was amazing! Looks like new! Definitely recommend to anyone looking for a car repair!
Louise Baldwin
from Swansea
Great service excellent repair
on 10, Jun 2017
Great service excellent repair on small dents on my Audi Q5 drivers door, can't tell its been repaired. Prompt arrival at my home two great guys excellent price. Definitely recommend,would use again if needed.
Stephen Waters
from Bettws - Bridgend
Very high quality work
on 16, Oct 2017
Had a scrape to the wheel arch repaired on TT and repairs to worn driver seat bolster. Very prompt and quick, very high quality work. Would definitely recommend
Andy White
from Swansea
Very fair pricing
on 05, Oct 2017
Had the steering wheel refurbed brilliant job looks like new, attention to detail is excellent, its made my car look a lot better, i would def recommend, with very fair pricing
Terry Halling
from Swansea
Sorted my seats with burn holes
on 09, Nov 2017
Restored my alloy and sorted my seats with burn holes. Can’t fault at all.
Gethin Jones
from Cardiff
Arrived on time
on 16, Oct 2017
A great job gents. Arrived on time and were polite friendly and knew exactly what they were doing. I have no hesitation in recommending LVV Services. Thanks loads
Very good service!
on 08, Sep 2017
Very good service! Great repair on my Hyundai rear bumper, can't tell its been repaired. Excellent price. Definately reconmmend,would use again if needed. Bonus of having repair completed on your own driveway!
Darren Yemm
from Swansea
Fantastic service and a fantastic price!
on 21, Sep 2017
Fantastic service and a fantastic price! Would recommend them to anyone! My car looks good as new and it was completed in under an hour! Thank you guys!
Carla James
from Caerphilly
HIGHLY RECOMMENDED
on 02, Sep 2017
Fantastic job Carmond! Very happy with the job you done for the wheel on my car and just a small fraction of a full refurb. Honest service, friendly and reasonably priced finished to a very high standard and a nice chat whilst the work was completed. Can not ask for more... HIGHLY RECOMMENDED
Very pleased
on 18, Oct 2017
Very pleased with the work done by Carmond at LVV services. He managed to come out to do the work the day after I contacted him. Disguising/repairing a cigarette burn on the back seat. Looks good as new and at a reasonable price. Would definitely recommend. Very helpful and great friendly service.
Highly recommend!!
on 07, Oct 2017
Highly recommend!! Great job on a bumper repair, very professional service
Great service
on 07, Jul 2017
Great service, work and guys. As an accident prone driver I will definitely use them again!
Excellent job
on 10, Feb 2017
Did a repair on my machine cut alloys came to my house were honest before they started that as it was a machine cut they could do a repair but not exactly match the finish well i'Il defy anyone to spot the repair it is an excellent job would defiantly recommend
John Carter
from Cardiff

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Newbridge Gardens,

Bridgend,

CF31 3AS.

info @ lvvservices.com
07792 320692
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